Socorro Tech News

October 5, 2008

Technology Departments are Customer Service Operations

What Is The Tech Team’s Commitment?

Please allow me to pass along another reminder that RETA’s excellent webinar series continues on Monday night at 6PM with Wikis in the Classroom Part 1. If you want to know how you and your students can use Wikis as a fanastic engagement tool, you need to spend this entertaining and informative hour with instructor Bethany Bovard.

In the meantime, at the risk of heading down the doomed path of Charles Foster Kane and his Declaration of Principles, it is time for me to make some promises to the technology stakeholders at Socorro Consolidated Schools. I have never fancied myself as anything like the fictional millionaire portrayed by a young Orson Welles, nor do I have any desire to utter “Rosebud” on my deathbed. However, some days, I expect that my final utterance might well be “School Dude.”

For those of you who may not be familiar with School Dude, it is a multi-level Internet-based program utilized at Socorro Consolidated Schools to process work orders for building maintenance and technology issues. After coming to Socorro from the dark ages in NYC, School Dude is impressive to me as a manager and as a teacher. Anyone can access School Dude from our web site (My School Building) and the registration process is easy. You can contact the Tech Team if you need assistance registering or you can see one of the technology specialists at your school.

However, even an excellent tool like School Dude is as only as good as the management of the work orders received and the timeliness of the response. As a teacher, I can understand and appreciate the expectation for immediate action when a work order is submitted. Some emails have suggested that the technologists must be sitting around like a bunch of fireman, lounging in their red long johns and sipping coffee, waiting for that alarm to ring so that they can get dressed, slide down the pole and go speeding off in a shiny new truck. In the words of the Beach Boys … “Wouldn’t That Be Nice?”

(more…)

Blog at WordPress.com.